A late reminder can be firm without sounding hostile: name the invoice, state the outstanding amount, and ask for a payment date.
Subject: Action required — invoice [number]. Hi [name], I’m following up on invoice [number] for [amount], which was due on [date]. Please arrange payment here by [new date]: [invoice link]. If there is an issue with the invoice or approval process, please tell me so we can resolve it.
Only mention a late fee when it was included in your agreed terms. State the original amount, the fee, and the new total separately. A transparent breakdown is more useful than adding an unexplained charge.
A customer may be delayed by an internal approval, missing purchase-order detail, or a technical payment problem. Ask for a payment date and a reason if needed, while keeping the next action clear.
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